Content moderators are prone to secondary traumatic stress (also called vicarious trauma or cybertrauma), brought on by their exposure to disturbing images and information. Even the most experienced, most resilient moderators often find that they cannot be prepared enough for the images they see.
Cybertrauma is any trauma that is a result of interaction with any internet-ready device that results in impact now or in the future.
Self-Help Reading #
- Avoiding traumatizing images/video on social media (and dealing with them when you have to see them)
- Content Moderators’ Strategies for Coping with the Stress of Moderating Content Online
- Invisible risks exploring the work of content moderators – Combating secondary trauma (Webinar)
- SHIFT Wellness Webinar series
- Coping with Child Sexual Abuse Material Exposure
- Calm Clarity – 2 hour course to help you more effectively manage stress and adversity. Use coupon code payitforward100 for free access.
Live Crisis Support #
For anyone in the US, UK, CA, or IE: Get support from a crisis counselor from the Crisis Text Line 24/7
- US: Text HOME to 741741
- UK: Text SHOUT to 85258
- CA: Text HOME to 741741
- IE: Text HOME to 50808
In the US see 988 Suicide and Crisis Hotline – The 988 Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources.
See the below attachments for some practical guidance.
